Book Your Exam Now This exam is for the Microsoft Dynamics 365 Customer Service Functional Consultant role and the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. Candidates for this exam are Dynamics 365 functional consultant with customer service expertise. Candidates are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. …

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Book Your Exam Now This exam is a prerequisite for the following role-based Microsoft Dynamics 365 certifications: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate, Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate and Microsoft Certified: Power Apps + Dynamics 365 Developer Associate. …

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